Couriers Please provides our delivery services across Australia. For more information, visit https://www.couriersplease.com.au/

Our Store Locator makes it easy to find Starbucks locations, including address information and maps.

We love hearing feedback about the service you received at a Starbucks retail location – whether you found it friendly and helpful, or whether it fell short of your expectations. You can complete a short survey about your experience at Your Starbucks Say. A link to this survey can also be found via the QR codes on your receipt or found in our stores.

If you have an urgent complaint, please contact us at customerservice.starbucks.com.au/Contactus

For nutritional information on Starbucks products, see our menu here. Note that this information is provided as a guideline only and is subject to change.

It’s part of the Starbucks culture to contribute positively to the communities where we live and work. You can learn more about our community giving programs in Global Responsibility.

We are very active in supporting our local community and consequently we receive a high volume of requests to support many worthy activities. New requests can be emailed to customerservice.starbucks.com.au/Contactus

You can find information about Starbucks coffee in our Ethical Sourcing and Coffee Tasting pages. We also recommend you do an Internet search and look at media releases and other articles. Further information on Starbucks can be found at stories.starbucks.com

Starbucks actively develops products and ideas of its own. While we are interested in new ideas, technology and products, we have to preserve our own ability to innovate. For that reason we must limit our review of unsolicited proposals, materials or ideas.

We are currently focusing on rolling out stores along the eastern seaboard of Australia. It is certainly our intention to move into other areas within Australia in the medium term, although exact timing has yet to be determined. Check out our social media regularly for details of new store openings.

Starbucks Australia stores are corporately owned and operated. We do not have a franchise program.

Our menu pages list ingredients and nutritional information for our products as and when it is available. Note nutritional information is based on a standard recipe which will be subject to change if you alter the size, composition, flavour, or milk used in your beverage. We cannot provide accurate detail for our products if you choose to modify them.

The Uber Eats platform is set up to quickly compensate you for a product that was supplied incorrectly or missing from your order. You can also leave us helpful feedback in the Uber Eats app by rating your product and delivery.

We cannot guarantee any product prepared in our stores is free from allergens, as we use shared equipment to prepare, serve and store our food and beverages. We endeavour to keep a list of allergens available per product on our website. Please note while we endeavour to keep this up to date, this information is subject to change at any time. Allergen declarations and listings are made in accordance with Australian Food Safety standards. Full ingredient lists are also available, and we encourage you to make your own decisions about what products you consume. Please note that the ingredients and allergens for any given food product may differ by state.

At Starbucks, our policy is to ‘Make It Right’ – so if you’re not happy with how your beverage or food has been served to you, or it doesn’t live up to expectations, we encourage you to speak to our friendly store partners who can fix it for you on the spot. For drive thru or takeaway customers who can’t get back to the store, you can contact us at customerservice.starbucks.com.au/Contactus. Please include a photo of the product, the time and date and which store you purchased it from, so we can quickly review your complaint. If you’re purchasing a packaged product, the use-by date is also helpful.