To shop, simply click on a product you like, and add it to your bag! You can then choose Continue Shopping, View Cart or Checkout. Please ensure you check all of your personal information is correct before submitting your order, including your email, phone number and postal address. If the details are not valid, this may cause your order to be delayed.

When your online purchase is complete you will receive an email containing confirmation of your order and a further email up to 10 days later allowing you to track the status of your delivery at any time. For more information about our courier service, visit https://www.sendle.com/

We offer a flat fee of $9.95 for shipping delivered within Australia.

No, we currently only deliver to postal addresses, excluding PO boxes, within Australia. International orders will not be accepted. Starbucks in other countries may have their own online store closer to your location.

Once you’ve made your purchase online, you’ll receive an email with a tracking number up to 10 days later from our courier service. You can use this number to track the delivery status of your order after it leaves our fulfillment store via our courier company. For more information, visit https://www.sendle.com/

When you receive your confirmation email with a tracking number our courier service will also give you an estimated delivery timeframe. We will always try and get your delivery to you as fast as possible however please allow up to 14 days for delivery. For Metro CBD areas you can typically expect to receive your delivery in 7-10 days, while regional locations may take up to 14 days. You can view the status of your order by visiting https://www.sendle.com/ and entering the tracking number on your confirmation email.

Sendle provides our delivery services across Australia. For more information, visit https://www.sendle.com/

We’re really sorry that an item you’ve been waiting for has arrived damaged! The fastest way to exchange the item or receive a refund is to head to your nearest Starbucks store where one of our friendly baristas can assess the product and provide assistance. If you cannot access a local store, please contact us at customerservice.starbucks.com.au/Contactus.

We work to get your order to you as quickly as possible. So, once your order is placed, unfortunately we are unable to make any changes to the details of the order.

Our online store does not always stock the same items you’ll find in-store, and prices may not be the same in-store as online. Sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfill your online order. You will be refunded for any voided or cancelled orders.

This is to allow our picking team and courier service to safely handle and manage the delivery of goods to you. If you wish to order more than 10 items in a single transaction, you can simply place multiple orders.

We accept all major credit cards, including Visa, MasterCard and American Express.

No, unfortunately we do not accept Gift Cards for online purchases at this time.

If your order hasn’t yet arrived the first step would be to check the delivery status of your order by clicking on the tracking link in your order confirmation email. If you are still concerned about your order feel free to contact us at customerservice.starbucks.com.au for additional assistance.

When you place your order, full payment is taken upfront.

If we are unable to dispatch your order, a refund will be automatically processed. This can take up to 7-10 working days and can depend on your financial institution and type of payment. If this timeframe has lapsed, and the money still has not been released, please contact us at customerservice.starbucks.com.au/Contactus and provide us your order confirmation number, date of your order and your name.

Many of our products are hand-finished and as such we recommend that you hand wash in cold soapy water. Most items are not suitable for the dishwasher.

We take the security of your credit card information very seriously. Here are some key points regarding the security measures in place:

• 3D Secure Checkout: This is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments, which helps reduce the risk of fraud. Payments authenticated by 3D Secure are protected by a liability shift, meaning that the liability for fraudulent chargebacks shifts from merchants to card issuers.
• Fraud Prevention Tools: Shopify Payments includes enhanced fraud analysis tools that help identify potentially fraudulent transactions. This includes Address Verification System (AVS) and Card Verification Value (CVV) checks, which help ensure that the customer has the card physically in their possession.
• Encryption and Security Audits: Shopify implements robust security measures, including encryption and regular security audits, to protect personal data, including credit card information.
These measures work together to ensure your credit card information is kept secure during transactions.

We do not offer exchanges or refunds for changes of mind. If your item arrives damaged we currently do not offer postal return services for online purchases at this stage, please head to your nearest Starbucks store and bring the merchandise item along with the order confirmation as proof of purchase within 30 days from the date of purchase. If you do not have a local store nearby, please contact us at customerservice.starbucks.com.au for additional assistance. The returned merchandise must be unused, unwashed and in its original condition with any packaging/product information/tags intact.

Starbucks Australia carefully curates our selection of merchandise both in store and online. Our range may vary from products you see online from other Starbucks markets. You can view currently available products on our online store or visit us in store.

Currently the full Been There range is limited to the city it portrays, e.g. ‘Melbourne’ mugs and tumblers are only available in Melbourne/Victorian stores. ‘Australia’ product is available in all cities.

The You Are Here range has been discontinued and is no longer available to purchase in Starbucks Australia stores.

Red Cup items are stocked along from our Christmas campaign (typically from November) in Starbucks Australia stores.

Starbucks Australia specific Bearistas – Kangaroo, Koala and Australia Apron – are available in all Starbucks Australia stores. Seasonal Bearistas are available for a limited time in store and online.