Merchandise

Starbucks Merchandise
Online FAQs

Have a look through the following information carefully before placing your order. Hopefully it answers most of your questions upfront. By shopping online with Starbucks, you agree to the terms and conditions set out in our terms and conditions

If you have any extra questions relating to these terms and conditions before placing an order with us, please email customerservice@starbucks.com.au. Starbucks may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Ordering online

To shop, simply click on a product you like, and add it to your bag! You can then choose Continue Shopping or Checkout Now. Please ensure you check all of your personal information is correct before submitting your order, including your email, phone number and postal address. If the details are not valid, this may cause your order to be delayed.

When your online purchase is complete you will receive an email containing confirmation of your order and a further email 7-10 days later allowing you to track the status of your delivery at any time. For more information about our courier service, visit https://www.couriersplease.com.au/

How much is shipping?

We offer a flat fee of $9.95 for shipping delivered within Australia.

Do you deliver overseas?

No, we currently only deliver to postal addresses, excluding PO boxes, within Australia. International orders will not be accepted. Starbucks in other countries may have their own online store closer to your location.

How can I track my delivery?

Once you’ve made your purchase online, you’ll receive an email with a tracking number 7-10 days later from our courier service. You can use this number to track the delivery status of your order after it leaves our fulfillment store via our courier company. For more information, visit https://www.couriersplease.com.au/

How long will it take to deliver my purchase?

We will try and get your delivery to you as fast as possible however please allow up to 14 days for delivery. For Metro CBD areas you can typically expect to receive your delivery in 7-10 days, while regional locations may take up to 14 days. You can view the status of your order by visiting https://www.couriersplease.com.au/ and entering the tracking number on your confirmation email.

Who do you use for delivery?

Couriers Please provides our delivery services across Australia. For more information, visit https://www.couriersplease.com.au/

My order has arrived damaged!

We’re really sorry that an item you’ve been waiting for has arrived damaged! The fastest way to exchange the item or receive a refund is to head to your nearest Starbucks store where one of our friendly baristas can assess the product and provide assistance. If you cannot access a local store, please contact us at customerservice@starbucks.com.au.

Can I change or cancel my order once it is placed?

We work to get your order to you as quickly as possible. So, once your order is placed, unfortunately we are unable to make any changes to the details of the order.

Do you stock the same products online and in-store?

Our online store does not always stock the same items you’ll find in-store, and prices may not be the same in-store as online. Sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfill your online order. You will be refunded for any voided or cancelled orders.

Why is there a maximum of 10 products per order?

This is to allow our picking team and courier service to safely handle and manage the delivery of goods to you. If you wish to order more than 10 items in a single transaction, you can simply place multiple orders.

What forms of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express and Diners.

Do you accept Gift Cards?

No, unfortunately we do not accept Gift Cards for online purchases at this time.

How secure is my credit card and personal information?

Your security while shopping online is very important to us. We’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

Can I exchange or refund an item that was purchased online?

We currently do not offer postal return services for online purchases at this stage. Should you wish to exchange or claim a refund, head to your nearest Starbucks store. Bring the merchandise item along with the order confirmation as proof of purchase within 60 days from the date of purchase. The returned merchandise must be unused, unwashed and in its original condition with any packaging/product information/tags intact.

My order hasn't arrived yet, what should I do?

If your order hasn’t yet arrived the first step would be to check the delivery status of your order by visiting the website https://www.couriersplease.com.au/ and entering the tracking number in your confirmation email. Please feel free to contact us at customerservice@starbucks.com.au for additional assistance.

My order didn't go through, but I think you have charged me?

When you place your order, full payment is taken upfront.

If we are unable to dispatch your order, a refund will be automatically processed. This can take up to 7-10 working days and can depend on your financial institution and type of payment. If this timeframe has lapsed, and the money still has not been released, please contact us at customerservice@starbucks.com.au and provide us your order confirmation number, date of your order and your name.

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