Starbucks Coffee Company (Australia) Pty Limited
Starbucks Card Agreement
Terms and Conditions
IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to your Starbucks Card. This agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions, including our mutual agreement to mediate disputes and how we may make changes to this agreement.
By using YOUR STARBUCKS Card, you agree to the terms of this agreement. Please keep a copy of this agreement for your records.
PART ONE: STARBUCKS CARD GENERAL TERMS
About Your Account; Starbucks Purchases Only.
The Starbucks Card is issued to you by Starbucks. It allows you to load a dollar value on to your Starbucks Card for future purchases at participating Starbucks stores. The dollar value that you load onto your Starbucks Card is a pre-payment only for the goods and services of participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost or stolen. No credit card, credit line, overdraft protection, or deposit account is associated with a Starbucks Card. Unless otherwise required by law or permitted by this agreement, any amount on your Starbucks Card is non-refundable and may not be redeemed for cash. No interest, dividends, or any other earnings on funds deposited to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.
Most Starbucks locations in Australia accept your Starbucks Card for payment although certain locations may not. For an up-to-date list of stores that accept the Starbucks Card in Australia go to www.starbucks.com.au. We reserve the right not to accept any Starbucks Card (whether in an Australian or overseas location) or to otherwise limit the use of a Starbucks Card for any reason including, for example, if we reasonably believe that the use is unauthorised, fraudulent or otherwise unlawful.
Loading Value on Your Card.
In Australia, you can load a dollar value on the Starbucks Card by using a credit card, debit card or cash at any participating Starbucks location. You may not load more than $500 worth of value to your Starbucks Card. The minimum amount that must be loaded onto your Starbucks Card is $5.00. Starbucks may change the maximum and minimum amounts at any time by notifying you at the point of sale, by phone when you call, or on the Starbucks web site.
At this time, all amounts loaded onto your Starbucks Card are held and denominated in Australian dollars regardless of whether you use Australian or foreign currency to load the Card. When you load value to your Starbucks Card outside Australia, the amount loaded is converted from the foreign currency to Australian dollars. Similarly, when you make a purchase outside Australia using your Starbucks Card, the transaction total is converted to Australian dollars and deducted from the account. Foreign currency is converted to Australian dollars at the exchange rate which applies on the date you load value or make a purchase. No fees or other charges are made to your Starbucks Card for the conversion. Although the actual balance of your Starbucks Card is based in Australian dollars, the balance shown on your receipt will be in the domestic currency of the store location.
Fees.
Starbucks does not charge any fees for the issuance, activation, or use of your Starbucks Card.
Receipts and Statements.
Cardholders are not sent statements of itemised transactions from a Starbucks Card. You can check the balance of your Starbucks Card or review recent transactions on your Starbucks Card on this website or by calling 1-800-140-408. You will need to have your Starbucks Card available in order to access your account. The account balance for your Starbucks Card also will appear on your receipt from a point-of-sale register. When you use your Starbucks Card, you will receive a receipt but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.
Complaint Handling
We reserve the right to correct the balance of your Starbucks Card if we believe that a clerical or accounting error has occurred. If you have any questions or concerns regarding your Starbucks Card, you may contact us by phone at 1-800-140-408 or via e-mail at sbuxcard@starbucks.com.au. Please include your name, Starbucks Card number, contact information and a description of the complaint or disputed transaction. Within thirty (30) days, we will conduct an investigation, tell you the results and correct any error that we verify. We shall have no liability to you for any accounting error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.
PART TWO: IMPORTANT LEGAL TERMS
Changes to This Agreement.
We may amend the terms of this agreement at any time, including any rights or obligations you or we may have by giving you thirty (30) days prior written notice. We will give you written notice by posting the terms of the modified agreement in our stores and on our web site. As permitted by applicable law, any change, addition or deletion will become effective from the date the notice period expires. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. You are deemed to accept the changes, additions or deletions if (1) you do not notify us to the contrary in writing within thirty (30) days of the date of our notice, or (2) you use your Starbucks Card after the expiry of the notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you.
Governing Law.
This Agreement shall be governed by and construed in accordance with the laws of New South Wales and the parties submit irrevocably and unconditionally to the non-exclusive jurisdiction of the Courts of New South Wales.
Disclaimers and Limits of Liability.
TO THE EXTENT PERMITTED BY LAW, STARBUCKS, ITS AFFILIATES AND SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE STARBUCKS CARD, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. STARBUCKS DOES NOT REPRESENT OR WARRANT THAT YOUR STARBUCKS CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED.
TO THE EXTENT PERMITTED BY LAW, IN THE EVENT THAT STARBUCKS, ITS AFFILIATES, AND SUPPLIERS ARE FOUND LIABLE TO YOU, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES AND SUCH DAMAGES SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR STARBUCKS CARD. STARBUCKS, ITS AFFILIATES, AND SUPPLIERS SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE AND USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL STARBUCKS, ITS AFFILIATES, AND SUPPLIERS HAVE ANY LIABILITY FOR UNAUTHORISED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF A STARBUCKS CARD THROUGH ACCIDENT, MISUSE, OR FRAUDULENT MEANS OR DEVICES BY YOU OR ANY THIRD PARTY, OR AS A RESULT OF ANY DELAY, MISTAKE RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL.
Certain legislation, including the Trade Practices Act 1974 (Cth), may imply warranties or conditions or impose obligations upon us which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. This Agreement must be read subject to these statutory provisions. If these statutory provisions apply, to the extent to which we are able to do so, our liability under those provisions will be limited, at our option to: (1) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; and (2) in the case of services, the supplying of the services again; or the payment of the cost of having the services supplied again.
Assignment.
We may assign all or part of this agreement without notice to you and without such assignment being considered a change to the agreement. We are then released from all liability to the extent permitted by law. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the terms and conditions of this agreement.
Entire Agreement; Construction.
This agreement is the complete and exclusive statement of agreement between you and Starbucks, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this agreement.
Enquiries or Questions.
If you have any questions regarding this agreement or your Starbucks Card, please email us at sbuxcard@starbucks.com.au or call us at 1-800-140-408.
Starbucks Coffee Company (Australia) Pty Limited, 1/14 Rodborough Rd, Frenchs Forest NSW 2086
Registered Office: Level 26, 50 Bridge Street Sydney NSW 2000
Starbucks Coffee Company (Australia) Pty Limited
Starbucks Card Australia
Complaint Handling Policy
Starbucks is committed to “applying the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.” Part of that commitment is reflected in Starbucks fifth guiding principle which is to “develop enthusiastically satisfied customers all of the time” by delivering the total Starbucks Experience.
In order to reach that goal, Starbucks encourages feedback from its customers, both good and bad, and wants to make providing that feedback easy for its customers. The goal of Starbucks complaint handling policy is to establish procedures and processes designed to be efficient, fair and accessible to all Starbucks consumers.
Consumer complaints may be directed to Starbucks Customer Care Centre either: by phone at 1-800-140-408 ; or via email at sbuxcard@starbucks.com.au.
The Starbucks Customer Care Centre will provide phone services, customer correspondence services and Starbucks Card research services. A Starbucks Customer Service Specialist can provide information on Starbucks Card balance, status and transaction history. Customer Service Specialists also have access to an online knowledgebase resource to answer customer questions and deal with customer issues.
The Starbucks Customer Care Centre has established service levels commitments designed to be as responsive as possible to customer questions and concerns based upon the nature of the inquiry and type of communication received. These service level commitments are set forth in the Service Level Agreement between the Customer Care Centre and Starbucks Card Operations. Customers may expect their telephone calls to be answered promptly and if a caller’s issue cannot be immediately resolved, Starbucks Customer Care will create a case/claim on behalf of the consumer. Written communications which raise issues involving serious customer service issues will be initially responded to within two business days and general requests for information will be initially responded to within three business days. All issues regardless of the form of communication, if not immediately resolved will be investigated and resolved and the resolution communicated to the customer within thirty days from receipt of the customer’s complaint or inquiry.
Starbucks Customer Care Centre will continuously monitor and track customer complaints related to the Starbucks Card as well as its own service level commitments. Processes and procedures will be regularly reviewed in an effort to improve the quality of customer service and Starbucks ability to meet customer service expectations and achieve its goal of “legendary service”.
Starbucks Coffee Company (Australia) Pty Limited, 1/14 Rodborough Rd, Frenchs Forest NSW 2086
Registered Office: Level 26, 50 Bridge Street Sydney NSW 2000