Privacy Policy
Last updated October 2007
The Starbucks name and reputation were built on a foundation of trust. Starbucks Coffee Company (Australia) Pty Limited ACN 089 313 057 ("Starbucks") is committed to retaining this trust. Therefore, this privacy policy tells you about how we handle the information Starbucks collects through its stores and through the services available on our web site, Starbucks.com.au (the "Site"). Starbucks complies with the National Privacy Principles in the Privacy Act 1988 (Cth).
By using our services and accessing our Site, you are consenting to the information collection and use practices described in this policy, as modified from time to time by us. If we decide to change our privacy policy, we will post a new policy on our Site and change the date at the top of the policy. We encourage you to check the date of our privacy policy whenever you visit this Site for any updates or changes. Please see our Terms of Use for a more detailed legal explanation of our general online policies. Please note also that because the Privacy Act contains special provisions relating to employee records, this Privacy Policy does not apply to Starbucks’ handling of information about employees.
If you have any questions about our privacy policy or our use of your information you can e-mail us at feedback@starbucks.com.au.
Information About You
We collect several types of information. We sometimes collect "Personal Information", which is information that can be used to identify you individually, such as your name and address. We also collect "Non-personal Information", which is information that does not itself identify you individually. Examples of Non-personal Information include age range and gender. We also collect "Aggregate Information", which is information about use of our site, such as pages visited on our Site. The information we collect depends on what services you use on our Site or in our stores.
Customer Service Correspondence
We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.
Curriculum Vitae (“CV”)
If you are interested in applying for a job with Starbucks, we may collect your CV. CV’s you submit for job applications will not be used for marketing purposes.
Starbucks Use of Your Personal Information
Starbucks respects your privacy and seeks to protect your Personal Information and deal with any Personal Information received in accordance with the National Privacy Principles. Except as disclosed in this policy, we do not sell or disclose information that identifies our guests personally or makes it possible for other parties to contact them directly without our guests' consent. We may use, sell, disclose, or otherwise dispose of Personal Information we collect in the following circumstances:
Internal Analysis and Promotions
We may use information about you for our own internal statistical, design, operational purposes such as to estimate our audience size; measure aggregate traffic patterns; and understand demographic, customer interest and other trends among our guests and customers.
Marketing
We may contact you with special offers or promotional information. We will generally give you the choice beforehand as to whether or not you wish to receive these communications from us. If you do not wish to receive any further communications from us, please let us know and we will take steps to ensure that you do not receive such further communications.
Company Sale
Information collected through our Site is considered a trade secret of Starbucks. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets. Any Personal Information that is disclosed to such a third party will remain subject to the protections in the National Privacy Principles.
Curriculum Vitae
Any Curriculum Vitae sent to us by you in response to a job application advertised on this Site shall be used for our employment related purposes in order to fill the position advertised on this site. Starbucks may also retain the Personal Information supplied by you for a reasonable period thereafter in order to notify you of any similar positions that may become available. Any Personal Information collected by Starbucks will be stored in its internal databases, such as its Human Resources database for reference.
Where required or authorised by law
In very rare instances, Starbucks may be required or authorised by law to provide Personal Information relating to guests to a third party such as a law enforcement agency.
Service Providers
Like many businesses, Starbucks uses a range of service providers to help us to achieve the highest quality and efficiency in our business operations. This means that sometimes, other organisations may have access to Personal Information that we hold in order to provide specific services. Our service providers remain subject to the restrictions of the National Privacy Principles in handling this information. Starbucks may share Personal Information with any of its group companies.
Access to Your Personal Information
In the event that Starbucks holds any Personal Information about you, you can request to access this Personal Information by emailing us at [INSERT]. Starbucks may charge a reasonable fee for providing you with access to this information.
Aggregate Information
We collect Aggregate Information about you and your use of our Site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information cannot be used to personally identify you. When we share such information with other companies, it is not traceable to any particular user, and cannot be used to contact you.
Cookies
We may make use of "cookies" on our Site. Cookies are small text files that are stored on a user's computer by a Web server based on the permissions set in a user's browser software. A cookie itself is not designed or intended to read any information from a user's computer (other than the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on your hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the computer and subsequently to customise, monitor, or regulate the use of a site based on information stored on the host server. Therefore, cookies only identify the user's computer to the Web site which may correlate other information, including personally identifying information with the cookie.
We use cookies to allow us to automate access and data entry functions of our Site such as, tailoring the Site to your preferences or interests, or customise promotions or marketing. In addition, cookies allow us to track use of the Site to determine those areas which are useful or popular and those that are not thereby enabling us to improve and update the Site effectively.
You may adjust your Web browsers to either alert you of the use of cookies or refuse to accept cookies entirely. For Internet Explorer or AOL users, you can click on the "Start" button and then select Control Panel, Internet Options and the Security tab. If you click on the "Custom" button, you will be able to see the cookie options. For Netscape users, in the browser, select File, Preferences and then Advanced to view the cookie options. Be aware that if you elect not to accept cookies, the Site may not function properly or permit access.
Links to Other Sites
Please be aware that we provide links to third-party Web sites as a service to our guests, and that we are not responsible for the content or information collection practices of those pages. Please note that these Web sites' privacy policies may differ from those of Starbucks. We encourage you to review and understand their privacy practices before providing them with information.
Children’s Personal Information
Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 13. We ask that parents supervise their children while online.
Security
We use commercially reasonable efforts to store and maintain Personal Information to protect it from loss, misuse, alteration or destruction by any unauthorised party.
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